Difficult Conversations - Douglas Stone, Bruce Patton & Sheila Heen

Difficult Conversations

By Douglas Stone, Bruce Patton & Sheila Heen

  • Release Date: 2010-11-02
  • Genre: Psychology
Score: 3.5
From 110 Ratings


The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation 
· Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving


  • Good reading on deciphering different views

    By Alpha Bah
    There's always three sides to a story: your story, his/her story and the "truth". This book is helpful to anyone who wants to address difficult conversations from the "truth" perspective. Highly recommended reading!